The measured entity has the opportunity to lodge an appeal and/or complaint within 30 days of the event that caused the appeal and/or complaint. It should be addressed in writing to the Quality Assurance Manager and emailed to firstname.lastname@example.org. BBBEE Rating Agency is committed to resolving any appeal and/or complaint within 30 days of receipt. Should circumstances arise that prevent BBBEE Rating Agency from meeting this timeline, it will immediately be communicated with the measured entity.
An appeals process is based on the outcome of a B-BBEE verification and on already reviewed evidence. No new evidence may be accepted.
A compliant relates to either a procedure followed by the verification analyst or the behaviour of the verification analyst whilst performing the measured entity’s verification.