BBBEE Rating Agency makes the following public statement when managing conflicts of interest and to ensure objectivity when carrying out verification activities. Impartiality is the actual and perceived presence of objectivity. Objectivity means that conflicts of interest do not exist or are resolved so as not to adversely influence the activities of BBBEE Rating Agency.

BBBEE Rating Agency's Top Management and staff are committed to ensuring that continuous impartiality is upheld during all aspects of the verification process. BBBEE Rating Agency understand that being impartial and being perceived to be impartial is necessary for a BEE Verification Agency to be able to deliver a verification that provides confidence in the process.

Threats to impartiality include:

  • Self-interest
  • Self-review
  • Familiarity (or trust)
  • Intimidation

BBBEE Rating Agency is committed to ensuring that all information in the business of verification and assessment are treated as confidential. No information about a particular client or individual is diclosed to a third party without written consent of the client or individual concerned.

In order to obtain and maintain confidence, BBBEE Rating Agency will at all times be able to demonstrate that our decisions are based on objective evidence and that our decisions have not been influenced by other interests or by other parties.


Appeals and Complaints

The measured entity has the opportunity to lodge an appeal and/or complaint within 30 days of the event that caused the appeal and/or complaint. It should be addressed in writing to the Quality Assurance Manager and emailed to BBBEE Rating Agency is committed to resolving any appeal and/or complaint within 30 days of receipt. Should circumstances arise that prevent BBBEE Rating Agency from meeting this timeline, it will immediately be communicated with the measured entity.


An appeals process is based on the outcome of a B-BBEE verification and on already reviewed evidence. No new evidence may be accepted.


A compliant relates to either a procedure followed by the verification analyst or the behaviour of the verification analyst whilst performing the measured entity’s verification.

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